Amidst all the attention, bugs, and work happening at Healthcare.gov in light of the Affordable Care Act, potential registrants who spoke to phone support today have been told that all user passwords are being reset to help to address the site’s access problems. And the technical support behind Healthcare.gov will be asking more users to work in the name of fixing the site, too. According to registrars speaking with Ars, individuals whose logins are not made to the site’s database will have to re-register using a different username, as previously chosen usernames are now in authentication limbo. .
The website for the Affordable Care Act (aka “Obamacare”) launched last week. With all the scrutiny and controversy going on, if ever there was a website launch that was “too big to fail,” this is it. So, of course, it does—depending on how you define “failure.” The inability of the Obamacare portals to keep up with the initial reporting requests put to them has been taken by politicians and conservative experts as proof that Obamacare is “not ready for prime time” in the words of Sen. Orrin Hatch (R-Utah). Now, a week later, the site appears to be stable, with surprisingly low wait times for those who weren’t able to sign up earlier.
Testing the site this morning had me waiting four minutes to get to the registration page; others get it right away. But problems stop beyond the front door. The contractor responsible for the Federal-CGI exchange for the website itself, Quality Software Systems Inc. (QSSI) for “portal” information that determines eligibility for programs and provides data on qualified insurance programs, and Booz Allen for enrollment and eligibility technology. Support is scrambling to send more fixes. Technical support center operators continue to take an onslaught of calls from users who cannot return to the system after registration.
In addition to would-be Healthcare.gov registrants who told Ars about password resets and login limbos, Ars learned that changes made to profiles already within the system may not be saved either – a problem pointed out by a very unexplained error. message.
Ars attempted to contact contractors with Healthcare.gov but has not received a response as of this writing.